Vertrieb & CRM in ERP-Systemen: Kundenbeziehungen stärken und Umsatz steigern
Sales and customer relationship management (CRM) are critical components for business success. Integrating these functions into an ERP system empowers companies to streamline sales operations, improve customer satisfaction, and boost overall revenue by unifying customer data, automating workflows, and enabling real-time insights.
Why Sales & CRM Integration in ERP Matters
Without a centralized system, sales teams often deal with fragmented customer information and manual processes that slow down deal cycles. ERP-integrated CRM solutions offer a single source of truth, helping businesses understand their customers better, respond faster, and close more deals with less effort.
Key Benefits of ERP-Driven Sales & CRM
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360-Degree Customer View
Access all customer interactions, purchase history, and communication in one place. -
Sales Automation
Automate lead management, follow-ups, and pipeline tracking to boost efficiency. -
Improved Forecasting
Leverage historical data and trends for accurate sales forecasting and planning. -
Order and Inventory Integration
Sync sales with inventory and fulfillment to avoid stockouts and delays. -
Customer Service Optimization
Resolve issues faster with access to real-time customer data and history. -
Mobile Access for Sales Teams
Enable your team to manage leads and accounts on the go.
Core ERP Features for Sales & CRM
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Contact and lead management
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Sales pipeline and opportunity tracking
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Quotation and order management
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Marketing automation tools
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Customer support ticketing system
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Real-time dashboards and KPIs
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Integration with email and communication tools
Fazit
Integrating sales and CRM into your ERP system creates a unified, customer-centric ecosystem. This alignment not only improves internal collaboration and customer satisfaction but also drives revenue growth by equipping your teams with the tools and data they need to succeed.