Dynamics 365 - Darksn

Microsoft Dynamics 365 Services

Maximizing the potential of Dynamics 365 applications

Our Microsoft Dynamics 365 services include consulting, customization, migration, integration, quality assurance, as well as ongoing maintenance and support for Dynamics 365 apps. Backed by 16 years of expertise, we help businesses create agile and robust management processes through the power of Dynamics 365.

Microsoft Dynamics 365 is a comprehensive business management platform designed for both small and large organizations to streamline operations, automate workflows, and enhance customer engagement. This suite is ideal for developing solutions that support sales, customer service, marketing, and finance, among others, providing a unified platform for managing core business processes.

Your Trusted Microsoft Dynamics 365 Development Partner

Our top priority is to help you achieve your business goals with Microsoft Dynamics 365, even when facing time, budget constraints, or evolving requirements. You define the objectives; we make sure they’re realized.

Dynamics 365 Apps Overview

Dynamics 365 Sales

An app designed for automating sales pipelines, managing leads throughout their lifecycle, and providing AI-powered sales assistance.

Dynamics 365 Customer Insights

An app for implementing omnichannel marketing, mapping customer journeys, automating marketing tasks, and personalizing customer experiences.

Dynamics 365 Customer Service

An app that offers comprehensive case management, an omnichannel service desk, and a self-service environment for customers.

Dynamics 365 Customer Voice

An app for creating customer experience surveys and collecting feedback across multiple channels.

Dynamics 365 Commerce

An app to develop omnichannel shopping experiences and engage customers through their preferred channels.

Dynamics 365 Supply Chain Management

An app for overseeing and controlling supply chain processes to enhance transparency, predictability, and agility.

Dynamics 365 Intelligent Order Management

An app that supports various order fulfillment scenarios and ensures a seamless order delivery process.

Dynamics 365 Finance

An app for managing financial transactions, reporting, and analytics.

Dynamics 365 Project Operations

An app for managing all project activities, including prospecting, time tracking, and financials.

Dynamics 365 Human Resources

An app to manage human resource processes and create a data-driven employee experience.

Quick Facts About Our Microsoft Dynamics 365 Services Team

5+ Dynamics 365 experts.
Each specialist has an average of 10 years of experience.
Certified in key Microsoft technologies.
Extensive expertise in Microsoft Cloud solutions.
Strong foundation in Microsoft development frameworks.
Proficient in Dynamics 365 implementation and customization.
Experienced in data analytics and big data solutions.
Deep knowledge of integrated Microsoft ecosystems.

We don’t just handle project administration; we practice true project management. Unlike many in the market, we are committed to achieving project success for our clients, no matter the challenges.

What Our Clients Say

"The Dynamics 365 Sales app transformed our sales pipeline management and provided invaluable AI support."

Rachel G.

"Dynamics 365 Customer Insights allowed us to personalize our marketing strategies and enhance customer journeys effectively."

James T.

"With Dynamics 365 Customer Service, we’ve streamlined our case management and improved our customer support significantly."

Linda M.

"Dynamics 365 Finance has greatly simplified our financial reporting and analytics, making it easier to manage transactions."

David R.

Fast and Reliable Dynamics 365 Solutions Delivery

Our team ensures timely and reliable delivery of Dynamics 365 solutions by leveraging advanced Agile and DevOps practices. We manage major releases every 2–6 weeks and provide minor updates as needed.

Flexible Cooperation

We offer versatile engagement options, including team augmentation with Dynamics 365 specialists (ranging from 0.5 FTE to 150+ FTE), self-managed teams, and complete end-to-end project delivery.

In-House Project Management Office (PMO)

Our dedicated PMO oversees complex Dynamics 365 projects involving distributed teams and multiple vendors, ensuring smooth execution and effective coordination.

Communication Flexibility

We adapt our communication strategies to each stakeholder, selecting the most effective methods for sharing project information, including preferred communication channels, documentation types, detail levels, update frequency, and timing.

How We Ensure the Successful Completion of Dynamics 365 Projects

Scoping Development Projects

We utilize a thorough six-step process to define the scope of Dynamics 365 projects, reducing the risk of scope creep. This process includes essential documents such as Vision & Scope statements, feature lists, user journey maps, and UX wireframes to establish a solid foundation for project success.

Selecting and Assigning Resources

We meticulously choose the best talent for Dynamics 365 projects. Whether you need to augment your team or fully outsource Dynamics 365 development, our customized team assembly process is designed to meet your specific requirements.

Estimating Development Projects

Our advanced estimation techniques for Dynamics 365 projects consider critical factors influencing cost predictions. We employ strategies to optimize expenses and keep your project within budget.

Change Management

We maintain agility in response to evolving requirements for Dynamics 365 projects. Our clear process for managing change requests includes effective communication and proper approval or rejection of changes.

Project Documentation

We provide essential documentation at each stage of Dynamics 365 project development, highlighting our commitment to transparency, clarity, and precision.

Risk Management

We proactively anticipate, monitor, and mitigate risks to ensure your Dynamics 365 project remains on track and resilient against challenges.

Measuring Project Success

We define and measure success for Dynamics 365 projects using carefully selected KPIs. These metrics are integrated into our Agile practices to drive continuous improvement and ensure project achievements.

Approach to Collaboration

Our strategies, tools, and benchmarks ensure effective collaboration and drive success in Dynamics 365 projects.

Project Reporting

We offer a range of reporting options, from weekly updates to monthly summaries, keeping you informed and aligned with every project milestone.

Quality Management

We incorporate ISO 9001 best practices into our quality management approach, using KPIs and activities to enhance efficiency and effectiveness throughout Dynamics 365 project development.

Security Management

Our security strategies, tactics, and key roles protect your Dynamics 365 projects at every level. We implement ISO 27001 principles to enhance data protection and security.

Knowledge Management

We capture, share, and leverage collective knowledge to improve Dynamics 365 project outcomes, fostering an environment of continuous learning and innovation.

Opt for Reliable and Expert Dynamics 365 Software Development

Our expertise in Dynamics 365 is supported by hands-on experience across 31 industries, including healthcare, eCommerce, BFSI, telecommunications, and more. We also integrate advanced technologies such as AI/ML, AR/VR, and blockchain. We cover a wide range of Dynamics 365 development needs, including:

Do We Share the Same Approach?

Focus on Business Goals

We align Dynamics 365 solutions with your core business objectives to deliver tangible results.
We ensure that every Dynamics 365 investment is justified and adds value to your business.
We provide rapid development and innovative solutions to keep your Dynamics 365 projects on the cutting edge.
We maintain clear and efficient communication channels to facilitate smooth execution of Dynamics 365 projects.
We commit to transparency and honesty in all interactions to build trust and ensure successful project outcomes.

Technology Darksn Excels At

Our Blog About Dynamics 365 Technologies

Our blog offers valuable insights, cutting-edge techniques, and practical advice to help you navigate the Dynamics 365 technology landscape. Our experts share their knowledge on maximizing the potential of Dynamics 365 products, from Sales and Customer Service to Finance and Supply Chain Management. Discover tips on leveraging these technologies for business growth, managing Dynamics 365 implementations, and integrating these solutions seamlessly into your operations. Join us as we explore the extensive ecosystem of Dynamics 365 technologies, making them more accessible and impactful for your business.